At Social Comms UK, We believe business phone systems shouldn’t be a “dark art” that is overly complex. That’s why our solutions are easy to understand, simple to use and provide powerful benefits to your business. We install and support exceptional phone systems, but how did we get to where we are today? Below is our story, why we do what we do, and how we got to where we are today.
One of our founders and Head of Operations, has been in the industry for over 10 years. In his time, he has been an account manager and technical resource for some of the best phone system manufacturers in the world. These include AVAYA, CISCO, Ericsson-LG, and more. Whilst there, he noticed that the SME market in the UK was underserved in many ways. Often customers were with a large company, paying over the odds for a generic service and finding it difficult to get support.
Sure, if you were a 300+ user organization, you may get special treatment. However, for the average customer, faced will billing issues, technical support challenges and a lack of training on the system, they were struggling to even get people to hear them out.
In the rare case that a client decided to work with a smaller telecoms partner, they were often let down. For instance, there may be some initial savings, but soon the same kind of customer service challenges became apparent. Similarly, and worse still, the new provider is bought out by a larger company, and the whole cycle begins again!
A telecoms company should be engineering led. Therefore, this means no flashy salespeople. If you request a consultation, you get an engineer. As a result, someone who knows the technology available to you and can explain things in a friendly way. Not someone looking for a commission.
This means that the customer has faith in the information they are given, as it is likely the same engineer fitting the system should you wish to work with us!
Phone systems should work for the customer, NOT the provider. Too often, we have seen customers given a product that is unwieldly, or worse still, a pain to get the simplest things to work! This is all in service of the provider having a system that is easily programmed and maintained.
This is counter to the whole idea of having a trusted partner!
At Social Comms UK, we tailor the phone system to be simple to use, and easy to understand. This means the customer has a far better experience and as such contacts support fewer times! This means that we do not have a “one size fits all” solution. We have many solutions that can be tailored to your exact needs.
We don’t want to be another “one night stand”. Customers who choose to work with us here at Social Comms UK, do so with the intention of staying with us a long time. That is why we don’t just want to sell you a phone system, do the install and then you never hear from us again until the renewal. That’s just not a great way to be a useful partner to you!
That’s why we do regular operational reviews. Here we ensure you are always getting the most from your system. How often do you use 100%, or even 25% of the features your system has? Hardly ever. Operational reviews aim to remind you of all the wonderful things your system can do. As such this allows you to rediscover the reason you wanted the system in the first place. Therefore, we are always showing you new and exciting ways to use your technology, and we love to delight customers with new features!
So, partnering with like-minded individuals, Social Comms UK was founded on these tenants. We will continue to show that no matter what size of business you have, you should always be able to get exceptional service, and wonderful technology.
We hope you enjoyed reading our story.
If you would like to be a part of this wonderful journey, please feel free to get in touch!